Contact us

Contact Us

At Drummond Bingo, we strive to provide an exceptional experience for all our players. If you have any questions or concerns about our games, services, or policies, please do not hesitate to reach out to us.

We understand the importance of having a responsive and supportive team in place to assist with any queries or issues that may arise during your gaming journey with us. Our customer support availability includes:

• Live Chat Support: Unfortunately, we do not have live chat available at this time.
• Email Support: You can email us through our general contact form on the website. We will get back to you as soon as possible.

Help-Centre Access

We encourage all players to visit our help centre for answers to frequently asked questions and additional resources that may assist with your queries. Our comprehensive FAQ section covers a range of topics, including game rules, account management, and more.

If you are unable to find the answer to your question within our help centre or would like further assistance, please do not hesitate to contact us through email.

Responsible Gambling Assistance

We take responsible gambling seriously at Drummond Bingo. If you or someone you know is struggling with problem gaming, we encourage you to reach out to one of the following resources:

• This confidential hotline offers support and information about problem gambling resources in Québec.
• Loto-Québec's network promotes access to help and referral lines such as the above toll-free number.

Technical Support

If you experience any technical issues during your gameplay, please contact us through email. Our dedicated team will do their best to assist with resolving the issue promptly.

Complaint or Dispute Guidance

In the unlikely event that a dispute arises regarding our games or services, we encourage all players to follow these steps:

1. Contact our customer support team via email to discuss your concerns in detail.
2. If you are still unhappy after discussing your issue with us directly, please contact.

Communication Response Expectations

We strive to respond to all inquiries within a reasonable timeframe, usually within 48 hours.

Mobile and Desktop Support Accessibility

Our website is designed to be accessible across various devices and browsers. If you encounter any issues accessing our services through your device of choice, please contact us via email so we can assist in finding an alternative solution.

Multilingual Support

We provide support for French-speaking players, with basic English assistance available upon request where necessary during operational hours.

Preferred Contact Methods

For most inquiries and concerns, please use the general contact form on our website to ensure a smooth and efficient resolution process.

By choosing the correct contact method, you will receive the best possible support and service from us. If you require immediate attention or technical troubleshooting assistance beyond standard business hours (Monday-Friday: 9 am - 5 pm ET), please refer.

At Drummond Bingo, we value open communication with our players. Your understanding of these policies is greatly appreciated.

• Our help centre offers extensive resources and answers to frequently asked questions.
• All support requests will be handled confidentially in accordance with relevant laws and regulations for personal data protection.